Intermittent Wireless Connectivity Issues September 12, 2019, 10:00 PT

Update: September 12, 2019, 10:00 PT The UBC Network Team performed further maintenance on the wireless firewall Wednesday night to mitigate the intermittent wireless issues that have been reported.  Currently the wireless network is showing stable performance and we are monitoring the situation along with the vendor. Update: September 10, 2019, 18:00 PT Further to […]

[Continue Reading...]

U-Pass Load Issue September 3, 2019, 13:00 PT

We are currently experiencing issues with students loading their Compass Card with this month’s U-Pass.   Our technicians are working with Translink for a resolution. Please try unlinking and relinking the U-Pass with the Compass Card and give it 30 minutes to process.

[Continue Reading...]

FASmail Exchange 2016 – Intermittent freezing/slowness in Outlook July 24, 2019, 16:50 PT

Users with FASmail with Exchange 2016 may be experiencing intermittent freezing/slowness/Not Responding when performing actions in Outlook.  Waiting 5-10 seconds, rather than restarting the Outlook client, will typically be sufficient for Outlook to become responsive again.   Technicians are aware of this issue and are taking measures to improve the performance on the FASmail servers.

[Continue Reading...]

PCI vCenter Maintenance (Vancouver) September 18, 2019, 13:30-17:30 PT

The PCI vCenter will be undergoing scheduled maintenance on September 18, 2019, from 13:30-17:30 PT. There are no expected outages to running virtual machines, and administrators will be able to manage virtual machines through standard remote management methods via RDP and SSH during this time.

[Continue Reading...]

Network maintenance – Okanagan Campus – September 21, 2019, 20:00-21:00 PT

Network maintenance work will be done on September 21, 2019, from 20:00-21:00 PT to upgrade the software in the data center switches for the UBC Okanagan Campus. No disruption to services is expected.

[Continue Reading...]

Network Maintenance – Okanagan Campus – September 21, 2019, 20:00-21:00 PT

Network maintenance work will be done on September 21, 2019, from 20:00-21:00 PT to upgrade the software in the data center switches for the UBC Okanagan Campus. No disruption to services is expected.

[Continue Reading...]

UBC IT Network Maintenance at the St Paul’s Hospital September 22, 2019, 19:00-20:00 PT

The network maintenance is expected to have multiple network interruptions at the St Paul’s Hospital’s network on September 22, 2019, from 19:00-20:00 PT. Each interruption can last up to 15 minutes. Only UBC network is going to be affected. No interruption is expected at the hospital network.

[Continue Reading...]

UBC Wireless Maintenance September 22, 2019, 22:00 PT to September 23, 2019, 02:00 PT

On September 22, 2019, from 22:00 PT to September 23, 2019, 02:00 PT, there will be network maintenance affecting the wireless network. Users will notice an outage of up to 1 hour while the upgrade is being completed. This will affect all wireless networks at all UBC locations, including all Teaching Hospitals across the province.

[Continue Reading...]

Office 365 Licensing Maintenance September 25, 2019 and September 26, 2019, 05:30-07:30 PT

Office 365 licensing for students will be undergoing maintenance on September 25, 2019 and September 26, 2019, from 05:30-07:30 PT each day. No service interruptions are expected.

[Continue Reading...]

BCNET Wireless Network Maintenance September 27, 2019, 18:00–23:59 PT

UBC IT will perform network maintenance on the wireless security firewall located at BCNET on September 27, 2019, 18:00–23:59 PT. During the maintenance, eduroam at hospital locations will be intermittent or become unavailable. Wireless services at UBC campus will not be affected.

[Continue Reading...]

Load Balancer Maintenance September 17, 2019, 09:00-9:30 PT

The UBC Vancouver load balancer will be undergoing maintenance on September 17, 2019 from 09:00-09:30 PT. No service interruptions are expected.

[Continue Reading...]

Load Balancer Maintenance September 17, 2019, 09:00-9:30 PT

The UBC Vancouver load balancer will be undergoing maintenance on September 17, 2019 from 09:00-09:30 PT. No service interruptions are expected.

[Continue Reading...]

RESOLVED: BCNET Network Provider ABC Communications Circuit Outage September 16, 2019, 22:30 PT

September 16, 2019, 22:30 From:       15:10 PT Monday, September 16, 2019 To:             16:15 PT Monday, September 16, 2019 Reason:     BCNET network provider ABC Communications had a circuit outage on Vancouver area services.  The underlying supplier restored services by providing a work around failed equipment. Effects: Sites had services restored at about 16:15.  Any further necessary […]

[Continue Reading...]